Help, policies and marketplace rules

Marketplace operator

Treasure Box Market is a trading name operated by VELLURE COUTURE LTD, a company registered in England and Wales under company number 17024243.

Registered office and operator address: 287 Wellingborough Road, Northampton, England, NN1 4EW.

Delivery and collection

At checkout you can choose free local collection when the seller offers it, or tracked UK delivery using live carrier prices supplied by Shippo. The delivery charge shown before payment is included in the online total and may vary by destination, parcel size and available carrier.

Like Vinted, each checkout contains items from one seller. Items from another seller require a separate order and delivery charge. Sellers must use tracked delivery and keep proof of postage until the order is completed. Never send an item or hand it over until Treasure Box Market confirms that customer payment has been received.

Returns, problems and refunds

After delivery is marked complete, the buyer has two days to confirm that everything is okay or report a problem from the private order page. Opening a problem pauses the seller payment while Treasure Box Market reviews the evidence. If no problem is reported within that period, the order completes automatically.

Because items are sold by individual sellers, change-of-mind returns are not automatically accepted unless the seller is acting as a business and UK consumer law requires them. If an item is significantly different from its listing, counterfeit, damaged in transit or not received, keep the item and packaging and provide photographs or other evidence. Do not return an item until instructions are confirmed. Approved refunds are processed to the original payment method.

Condition guide

• New with tags: unused, with original tags attached.
• New without tags: unused, without retail tags.
• Very Good: lightly used with minimal signs of wear.
• Good: used, with normal wear clearly shown.
• Satisfactory: visible wear or faults, fully disclosed in the listing.

Photos and descriptions must show stains, damage, alterations, missing parts and other material defects.

Seller rules and prohibited items

Sellers create a Treasure Box Market account with a verified email and manage only their own listings from the seller dashboard. Sellers must own the item, provide accurate information, select the correct parcel size and use their own photographs. New and edited listings are reviewed before publication; Treasure Box Market may edit, reject, hide or remove inappropriate listings.

Counterfeit goods, stolen goods, dangerous or recalled products, weapons, illegal items, medicines, alcohol, tobacco, adult services and items that infringe intellectual-property rights are prohibited. Sellers pay a 0% marketplace fee.

Marketplace terms

Treasure Box Market provides a marketplace connecting buyers and sellers. The buyer pays the listed price, the selected delivery charge and a buyer protection/service fee of 5% + £0.50. Sellers currently pay no marketplace fee.

Every seller must accurately state whether they are selling privately or as a business where applicable. Consumer cancellation rights can differ when the seller is a business. Listings are one-of-one and may be temporarily reserved while an order is prepared. Payments are processed securely by Stripe. An order is confirmed only after Treasure Box Market receives verified payment confirmation from Stripe. Treasure Box Market may suspend accounts and cancel fraudulent, unsafe or unlawful transactions.

Privacy

VELLURE COUTURE LTD is the data controller for Treasure Box Market. We use account, buyer contact and delivery details to perform the marketplace contract, fulfil legal obligations, prevent fraud, secure the service and handle support. Seller contact information is not displayed publicly. We do not sell personal information.

Passwords are stored as salted cryptographic hashes, account sessions use private secure cookies, and email verification and password-reset codes expire after 15 minutes. Order data is available only to the relevant account holder and authorised administrators. Private order pages use an unguessable access link and should not be shared.

Transactional records may be retained for accounting, fraud prevention and legal claims. Account and listing information is retained while the account is active and then deleted or anonymised when it is no longer required, subject to legal retention duties. Newsletter addresses are used only after email confirmation and every marketing email must include an unsubscribe link. Contact us to withdraw marketing consent or request access, correction, restriction, deletion or portability where applicable.

Contact

For order support, returns, listing concerns or privacy requests, email treasureboxoffice@gmail.com, write to VELLURE COUTURE LTD at 287 Wellingborough Road, Northampton, England, NN1 4EW, or use your private order page. Always include your order reference. Local collection is available in Northampton by arrangement only.